Privacy Policy

Solva ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy describes how we collect, use and protect information when you visit our website at solvathx.world or engage with our advisory services.

This policy applies to all visitors to our website and to individuals who enquire about or engage our services. We operate in accordance with applicable data protection laws, including Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

Questions about this policy can be directed to [email protected].

We collect personal data in the following ways:

• Contact forms: When you submit a message through our website, we collect your name, email address, phone number (optional), and the content of your message.
• Direct communication: When you contact us by email or phone, we retain the information you share for the purpose of responding and for our records.
• Analytics tools: We use third-party analytics services to understand how visitors use our site. These tools may collect non-identifying information such as pages visited, time spent and approximate location.
• Cookies: Our site uses cookies as described in Section 5 below and in our Cookie Policy.

Legal basis for processing: We process personal data on the basis of your consent (where given), the performance of a contract or pre-contractual relationship, and our legitimate interests in operating a professional advisory practice.

Retention periods: Enquiry data is kept for up to 24 months. Data related to active engagements is kept for up to 5 years from the end of the engagement. Analytics data is retained according to the policies of the third-party service used.

Personal data collected through our website and engagements is used to:

• Respond to your enquiries and arrange consultations
• Deliver the advisory services you have engaged us for
• Send session notes, written summaries and review documents related to your engagement
• Understand how our website is used and improve its content
• Comply with legal obligations and keep accurate business records

We do not use your personal data for unsolicited marketing, and we do not sell or rent personal data to third parties.

Data sharing: We may share data with service providers who support our operations (such as email hosting or analytics). These providers are bound by confidentiality obligations and may not use your data for their own purposes. We do not share personal data with any other third parties without your explicit consent, unless required by law.

We take reasonable steps to protect personal data from unauthorised access, loss or disclosure. These include:

• Secure, encrypted transmission of data via HTTPS
• Access controls limiting who within our organisation can access personal data
• Use of reputable, security-compliant hosting and email infrastructure
• Regular review of our data handling practices

In the event of a data breach that may affect your rights, we will notify affected individuals and the relevant supervisory authority as required by applicable law.

Our website uses cookies to support basic functionality and to understand how visitors engage with our content. We use:

• Essential cookies: Necessary for the site to function correctly.
• Analytics cookies: Help us understand traffic patterns and page performance.
• Preference cookies: Remember choices you have made such as cookie consent.

You can manage your cookie preferences at any time via our Cookie Policy page.

Under the Thailand PDPA and other applicable data protection frameworks, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where we have no ongoing lawful basis to retain it.
• Portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Complaint: Lodge a complaint with the Office of the Personal Data Protection Committee (Thailand) or another relevant supervisory authority.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any external site you visit.

Our services are intended for business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will take prompt steps to remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. For significant changes, we will take reasonable steps to notify individuals affected.

Continued use of our website following a policy update constitutes acceptance of the revised terms.

Data Controller: Solva

142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand

Email: [email protected]

Phone: +66 2 634 7185